000024279 - The Administrative Console hangs for several minutes while trying to add an entitlement to user or group.

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000024279
Applies ToRSA ClearTrust Entitlements Manager (Admin GUI)
RSA Access Manager Administrative Console
IssueThe Access Manager Administrative Console hangs for several minutes while trying to add an entitlement to user or group.
CauseIf a user or group has large number of existing entitlements, while adding new entitlements to the user or group, it takes longer time to list resources in applications that are considered for new entitlements. This occurs because the Administrative Console iterated through all the user or group's entitlements for each item listed on the page in order to determine if the entitlement is already defined.
ResolutionRSA has released hotfix 5.5.3.140 and 6.0.2.32 to address this issue. Please contact RSA Technical Support to retrieve the latest hotfix
Legacy Article IDa37287

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