000018643 - Error: 'Unable to validate token' in Web browser when accessing ISX link in RSA Federated Identity Manager (FIM) 2.0

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000018643
Applies ToRSA Federated Identity Manager (FIM) 2.0
RSA ClearTrust Agent 4.0 for Sun ONE Web Server 6.0
IssueError: "Unable to validate token" in Web browser when accessing ISX link in RSA Federated Identity Manager (FIM) 2.0
Error: "HTTP 500 - Internal Server Error"
CauseRSA ClearTrust Agent 4.0 for Sun ONE 6.0 Web Server did not URL-encode the cookie; therefore, FIM interpreted the "+" as a space character, and passed it to the RTAPI
ResolutionThis issue has been resolved in a hot fix to RSA Federated Identity Manager (FIM) 2.0. Contact RSA Security Customer Support to obtain hot fix 2.0.0.2.
Legacy Article IDa21414

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