000014110 - How to perform manual fail-over ortake services offline of a CA in EA environment while applying service pack

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000014110
Applies ToenVision 3.7, 4.0
IssueHow to perform manual fail-over ortake services offline of a CA in EA environment while applying service pack
You need to do a manual fail-over or take services offline. If you don't do that, installation will not able to proceed, you will always see the installation dialog box showing "stopping enVision services" indefinitely
CauseThe cluster service monitors the status of the CA, if any services being stop by any means intervention, the cluster service will automatically start the service back. Thus, we need to take those service offline in the cluster administrator or do a manual fail-over
Resolution

To perform a manual fail-over

1. Login to any enVision nodes through RDP

2. Go to start -> administrative tools -> cluster administrator

3. If a windows called "Open connection to cluster" pop up, select the following:

  a. Action: Open connection to cluster

   b. Cluster or server name: NICCLSTR

  c. Click OK

4. On the left hand tree pane, expand NICCLSTR -> Groups -> LC1

5. Right click and select Move group -> Any inactive CA

 

To take the CA offline

1. Perform 1-4 as above

2. On the right hand pane, right click "LC1-EA-startup-Manager", select "Take offline"

3. To put the service back online, select "Bring online"

 

To verify the installation is successfull, check the install_sp.log in the enVision\logs folder, as well as the version number in ver.dat file in enVision\etc folder

Legacy Article IDa48740

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