000019225 - Error: 'Token import failed. Error in tkn library  length argument out of range.' while trying to import a token into RSA Software Token

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000019225
Applies ToRSA SecurID Software Token
RSA ACE/Server 5.2
RSA Authentication Manager 6.0
IssueError: "Token import failed. Error in tkn library, length argument out of range." while trying to import a token into RSA Software Token
CauseThe software token was issued to an ACE/Server user whose "first name" or "last name" contained a space character. RSA Software Token has a limitation of 24 characters in the First Name or Last Name fields( First name + Last name = should not exceed 24). When a software token is issued from ACE/Server, the First Name/Last Name fields are separated by a space. When utilizing spaces in the First Name or Last Name fields, this can confuse the Name separator and make a First Name entry exceed the 24-character limit. For example:

First name: Lee Charlie    Last name: Chaplin Junior (Note the space)

First Name: Associates in   Last name:  Orthopaedics

In this example, the software token would consider the first name to be "Associates in Orthopaedics", thus exceeding the 24-character limit and causing the error length argument out of range.
ResolutionThis is a known problem with user names with space, and will be addressed in future ACE/Server versions.

As a workaround, change the user name of the ACE user fields to remove the space, then reissue the software token.

NOTE: To request this as an enhancement to the RSA ACE/Server or Authentication Manager product, contact RSA Security Support and reference defect tst00035634.
Legacy Article IDa20490

Attachments

    Outcomes