on Jun 16, 2016Article Content
| Article Number | 000019225 |
| Applies To | RSA SecurID Software Token RSA ACE/Server 5.2 RSA Authentication Manager 6.0 |
| Issue | Error: "Token import failed. Error in tkn library, length argument out of range." while trying to import a token into RSA Software Token |
| Cause | The software token was issued to an ACE/Server user whose "first name" or "last name" contained a space character. RSA Software Token has a limitation of 24 characters in the First Name or Last Name fields( First name + Last name = should not exceed 24). When a software token is issued from ACE/Server, the First Name/Last Name fields are separated by a space. When utilizing spaces in the First Name or Last Name fields, this can confuse the Name separator and make a First Name entry exceed the 24-character limit. For example: First name: Lee Charlie Last name: Chaplin Junior (Note the space) First Name: Associates in Last name: Orthopaedics In this example, the software token would consider the first name to be "Associates in Orthopaedics", thus exceeding the 24-character limit and causing the error length argument out of range. |
| Resolution | This is a known problem with user names with space, and will be addressed in future ACE/Server versions. As a workaround, change the user name of the ACE user fields to remove the space, then reissue the software token. NOTE: To request this as an enhancement to the RSA ACE/Server or Authentication Manager product, contact RSA Security Support and reference defect tst00035634. |
| Legacy Article ID | a20490 |