000019631 - Error: 'The following error occurred Certificate Generation Internal Error. Please click the button below to try again.' in Keon Certificate Authority OneStep when using sample

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000019631
Applies ToKeon Certificate Authority OneStep 6.0.2
Keon Key Recovery Module 6.0.2
Microsoft Windows 2000 Advanced Server
nCipher Hardware Security Module
IssueError: "The following error occurred Certificate Generation Internal Error. Please click the button below to try again." in Keon Certificate Authority OneStep when using sample
Causecamachine variable not set in the onestep.conf file
ResolutionThe onestep.conf file located in the OneStep\conf folder needs the variable camachine set to the IP/hostname of the KCA. Here are the contents of the onestep.conf file when OneStep is being used on the KCA server:

# The hostname or IP address where KCA is running
# If OneStep is running on the same machine as KCA,
# and if you use the Microsoft Exchange functionality with KKRM,
# then you must specify the Fully Qualified Domain Name (FQDN)
# of the host name, or its IP address (you must not use either '127.0.0.1' or 'localhost')
camachine 127.0.0.1

# The SSL port number where KCA is running
caport 636

# The enroll port number where KCA is running
enrollport 443

# The paths to the SSL certificate and key files, relative to
# OneStep/cgi-bin
sslcert ../ssl/certs/onestep.cert
sslkey ../ssl/private/onestep.key
Legacy Article IDa11113

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