000014199 - Getting error Wrong OS when applying enVision patches.

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000014199
Applies ToenVision
When trying to apply the patches you receive the error "Wrong OS"
IssueWould like to apply the latest enVision patches that were downloaded from SCOL
ResolutionPlease confirm that the customer has downloaded the patches for the correct OS.  It's also possible to receive this error if the files were corrupt. 
Legacy Article IDa43746