000021826 - Error: 'The following applications should be closed before continuing the installation: sdagentsvc.exe' in RSA Authentication Agent 6.0 for Windows

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021826
Applies ToRSA Authentication Agent 6.0 for Microsoft Windows
IssueError: "The following applications should be closed before continuing the installation: sdagentsvc.exe" in RSA Authentication Agent 6.0 for Windows
Debugging is enabled displaying output to a console window which cannot be closed
CauseIf the Agent has been set to debug to console, then this warning message appears during the uninstallation process. The dialog window gives the option to Retry, Cancel, or Ignore. When the Agent is running in normal mode, this message would never be seen; however, because it is debugging and interacting with the console, Windows is required to display the warning.
ResolutionIt is safe to click the Ignore option and continue the uninstallation. The background service will correctly be terminated and removed from the system. If debugging was also being sent to file, then the debug output file will not be deleted.
WorkaroundUninstallation of agent
Legacy Article IDa25242

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