000021314 - Error: 'Warning: The key generation utility failed to run successfully. Error (-4). You must run the key generation utility manually after installation completes.'

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021314
Applies ToRSA ClearTrust 5.5 install scripts
RSA ClearTrust 5.5 upgrade scripts
Microsoft Windows 2000
IssueError: "Warning: The key generation utility failed to run successfully. Error (-4). You must run the key generation utility manually after installation completes."
CauseThis error can occur at the end of the installation of ClearTrust 5.5 on a system which has JDK 1.3 installed. ClearTrust 5.5 is built using JDK 1.4 and the problem occurs due to the system using some JDK 1.3 components during installation. This error is noted in the ClearTrust 5.5 Readme file.
ResolutionThese steps assume a default installation of all of the ClearTrust services being installed on the same machine (that is that the Dispatcher, Authorizations server and Entitlements server).

1. Following details in the documentation, run the 'keygen' command as shown below:

   keygen -a aserver localhost

2. Copy the output line created in to the <INSTALLDIR>\var\KeyClient.sec, for example:

   aserver gfhjkd3657dflkgj098569045w67tresjgtio54765807498745

The system will also automatically create a file called <INSTALLDIR>\var\KeyServer.sec, which will have lines looking something like the following:

   client_count: 1
   coca_name0: aserver
   dns_name0: localhost
   key0: gfhjkd3657dflkgj098569045w67tresjgtio54765807498745
   oldkey0: dfvkjw3578t90eds,jgn87t8u5egt457uhgt854uyg98d7t4593

The system is now configured as if the automated installation completed without error.
Legacy Article IDa20037

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