Article Content
Article Number | 000021618 |
Applies To | RSA SecurID Web Express 1.2 Microsoft Windows Server 2003 Microsoft Windows 2000 Advanced Server |
Issue | Error: "Unable to create a suitable default GraphicsConfiguration. Try changing your Display Settings" in RSA SecurID Web Express 1.2; Web Express fails to start Jrun error logs report errors: java.lang.ExceptionInInitializerError: java.lang.RuntimeException: Unable to create a suitable default GraphicsConfiguration. Try changing your Display Settings. at sun.awt.Win32GraphicsDevice.getDefaultPixID(Native Method) |
Cause | RSA SecurID Web Express is using AWT (Abstract Windows Toolkit) for a cursor function. AWT requires at least 256 colors; however, it is not needed, as this is a Web-based application. |
Resolution | This issue is resolved in a hot fix for RSA SecurID Web Express 1.2. Contact RSA Security Customer Support to request the hot fix to defect tst00042227. As a workaround, set the servers display to at least 256 colors. |
Legacy Article ID | a23958 |