000021618 - Error: 'Unable to create a suitable default GraphicsConfiguration. Try changing your Display Settings' in RSA SecurID Web Express 1.2; Web Express fails to start

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021618
Applies ToRSA SecurID Web Express 1.2
Microsoft Windows Server 2003
Microsoft Windows 2000 Advanced Server
IssueError: "Unable to create a suitable default GraphicsConfiguration. Try changing your Display Settings" in RSA SecurID Web Express 1.2; Web Express fails to start
Jrun error logs report errors:

java.lang.ExceptionInInitializerError: java.lang.RuntimeException:

Unable to create a suitable default GraphicsConfiguration. Try changing your Display Settings.

at sun.awt.Win32GraphicsDevice.getDefaultPixID(Native Method)
CauseRSA SecurID Web Express is using AWT (Abstract Windows Toolkit) for a cursor function. AWT requires at least 256 colors; however, it is not needed, as this is a Web-based application.
ResolutionThis issue is resolved in a hot fix for RSA SecurID Web Express 1.2. Contact RSA Security Customer Support to request the hot fix to defect tst00042227.

As a workaround, set the servers display to at least 256 colors.
Legacy Article IDa23958

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