on Jun 16, 2016Article Content
| Article Number | 000021867 |
| Applies To | RSA Authentication Agent 6.0 for Microsoft Windows RSA Authentication Manager 6.0 Microsoft Windows Server 2003 Microsoft Windows 2000 SP4 Microsoft Windows XP Professional DAC and LAC component is installed on the client PC No DAH is being used, no SecurID domain authentication |
| Issue | Error: "Unable to contact RSA Authentication Manager Download Service" appears in application log and in trace when using RSA Authentication Agent 6.0 for Windows Each authentication results in an attempt to download offline data |
| Cause | Without a Domain Authentication Host installed, there is no download service for the da_svc to connect to, hence the continues failures |
| Resolution | To correct this issue, use the Add/Remove Programs utility, choose the Agent, then modify, and remove the DAC component. |
| Legacy Article ID | a25422 |