000022006 - Error: 'Your Logon information was invalid'; unable to log in to RSA ClearTrust Entitlements Server

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000022006
Applies ToRSA ClearTrust 5.5.3 Entitlements Server (EServer)
Microsoft Windows 2000 Server SP4
IssueError: "Your Logon information was invalid"; unable to log in to RSA ClearTrust Entitlements Server
RSA ClearTrust EServer log file shows the following error:

sequence_number=1,2005-05-30 08:06:14:48 EDT,conn=0,op=2,messageID=505,ip=,unameuser1,msg=Get role ids for user,result=5,etime=1286ms,exception=java.lang.NumberFormatException: null,user=user1
CauseThe LDAP datastore is very slow - latencies over a second may cause intermittent problems with RSA ClearTrust Entitlements Server
ResolutionTo correct this issue, ensure that the LDAP datastore is responsive.
WorkaroundLDAP datastore machine was configured to run a dedicated virus scan
Legacy Article IDa26486