000022069 - Event ID 537 in Keon Certificate Authority

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000022069
Applies ToKeon Certificate Authority 6.x
Microsoft Windows Server 2003
IssueEvent ID 537 in Keon Certificate Authority
When uploading files to a custom application server with digital certificates enabled in Keon Certificate Authority, a white screen appears. With digital certificates disabled, the operation is successful.
Resolution1. Open Internet Explorer

2. On the Internet Explorer Tools menu, click Internet Options

3. On the General tab, click Settings under Temporary Internet Files

4. Select Every visit to the page under "Check for newer versions of stored pages:" and click on OK.

NOTE: You may want to clear your Temporary Internet Files at this time also

NOTE: After clicking "OK", close all open browsers
Legacy Article IDa26641

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