000022016 - Error: 'Validating license: failed: failed to match IP address' in RSA ClearTrust 5.5

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000022016
Applies ToRSA ClearTrust 5.0.1 Authorization Server (AServer)
RSA ClearTrust 5.5
Sun Solaris 2.8
Microsoft Windows 2000 SP3
IssueError: "Validating license: failed: failed to match IP address" in RSA ClearTrust 5.5
Validating license: failed, reason is: Failed to match IP Address
ResolutionThe problem is related to name resolution with reverse lookup. RSA ClearTrust requires a valid hostname lookup in order to use a valid license.xml file for startup. The Solaris host in this instance was using DNS before FILES (in /etc/resolv.conf), and did not perform the reverse lookup correctly because DNS was misconfigured.

To correct this issue, have the user log an entry in /etc/hosts and switching the /etc/resolv.conf order to files and DNS.
Legacy Article IDa21426

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