000022016 - Error: 'Validating license: failed: failed to match IP address' in RSA ClearTrust 5.5

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000022016
Applies ToRSA ClearTrust 5.0.1 Authorization Server (AServer)
RSA ClearTrust 5.5
Sun Solaris 2.8
Microsoft Windows 2000 SP3
IssueError: "Validating license: failed: failed to match IP address" in RSA ClearTrust 5.5
Validating license: failed, reason is: Failed to match IP Address
ResolutionThe problem is related to name resolution with reverse lookup. RSA ClearTrust requires a valid hostname lookup in order to use a valid license.xml file for startup. The Solaris host in this instance was using DNS before FILES (in /etc/resolv.conf), and did not perform the reverse lookup correctly because DNS was misconfigured.

To correct this issue, have the user log an entry in /etc/hosts and switching the /etc/resolv.conf order to files and DNS.
Legacy Article IDa21426