000022155 - Error: 'User not in database' in ACE/Server

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000022155
Applies ToRSA ACE/Server 5.0.1 (no longer supported as of 8-15-2004)
Microsoft Windows 2000
IssueError: "User not in database" in ACE/Server
CauseACE/Server RADIUS was cutting off the rest of a username 32 characters or greater
ResolutionTo correct this issue, install RSA ACE/Server patch 5.0.3 order to have usernames 32 characters or greater. With this fix applied, the ACE/Server and ACE/Server RADIUS will accept up to 48 characters.
Legacy Article IDa9217