|Applies To||RSA Sign-On Manager 4.5|
RSA Authentication Manager 6.1
|Issue||Error: "Your logon information is incorrect. Try again." in RSA Sign-On Manager|
2006-01-16 09:31:02,910 FATAL - [somserv.som.rsa.net CSF-AuthenticationFailed] Authentication failed for: administrator using com.rsa.csf.techservice.authenticationmethods.ace.AceAuthenticationServiceMethod.
|Cause||RSA Sign-On Manager server was unable to communicate with the configured RSA Authentication Manager|
|Resolution||To correct this issue, confirm your RSA Authentication Manager is running and configured to accept authentication from the Sign-On Manager server. See the RSA Authentication Manager Administrator's Guide for details on how to set up the Sign-On Manager server as an Agent/Host.|
Review the configuration for the Authentication Manager connection by taking a copy of the sdconfig.exe utility from the Authentication Manager and running it on the Sign-On Manager server to review the configuration. The command to run is sdconfig -view <INSTALLDIR>\properties\sdconf.rec as shown in the following example:
c:\> sdconfig -view "c:\program files\RSA Security\RSA Sign-On Manager\properties\sdconf.rec"
RSA Authentication Manager Configuration Utility 6.1 
version: 10 version_extended: 14
this node: server.ace.rsa.net
In this example, the RSA Authentication Manager can be found at 192.168.0.199, ensure that there is network connectivity between these 2 systems.
NOTE: If you need to make a change to the sdconf.rec (e.g. replace it with a corrected file), then the RSA Sign_On Manager server must be stopped and restarted to load the changed file.
|Workaround||RSA SecurID authentication method selected for Administrator logon|
|Legacy Article ID||a29244|