000024552 - Event Explorer: Could not create the java virtual memory machine

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000024552
Applies ToRSA enVision 3.x
java virtual memory machine
JVM terminated
Issue
Event Explorer: Could not create the java virtual memory machine
Resolution

When trying to launch the Event Explorer, the following errors appear:

Could not create the java virtual memory machine

JVM terminated. Exit code=1

For Mac users:

  1. Locate and open the C:\Program Files\Network Intelligence Corporation\Event Explorer\eventexplorer.ini file.
  2. Look for the section starting with -Xmx. Decrease the value to 1100. Save, and close.
  3. If this does not resolve the issue, decrease the value again.


For PC users:
  1. Locate and open the C:\Program Files\Network Intelligence Corporation\Event Explorer\bin folder.
  2. Execute adjustHeapSize.cmd
Legacy Article IDa36599

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