000014356 - OWA unable to delete emails when whole server is protected

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000014356
Applies ToMicrosoft IIS 7.5

RSA Authentication Agent for Web 7.1
IssueOWA unable to delete emails when whole server is protected
CauseThe virtual directory EWS and its contents are protected by SecurID which interferes with OWA using its own API.
ResolutionThis issue has been resolved for some customers by specifically unprotecting this page: EWS/Exchange.asmx.  Unprotecting this resource for RSA SecurID does not remove Microsoft's default protection for this resource.

Other resources that typically require being unprotected:
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Microsoft-Server-ActiveSync
Legacy Article IDa63589

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