000025572 - Error: 'The parameter is incorrect' when installing RSA ACE/Server or Remote Administration from installation package local to the hard drive; installation fails

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000025572
Applies ToMicrosoft Windows 2000 Server
RSA ACE/Server 5.2
Installation package in folder \Documents and Settings\jdoe\aceserver5.2
IssueError: "The parameter is incorrect" when installing RSA ACE/Server or Remote Administration from installation package local to the hard drive; installation fails
Double clicking setup.exe file immediately displays error dialogue box: "\Documents and Settings\jdoe\aceserver5.2\aceserv\windows\setup.exe  The parameter is incorrect."
CauseRSA ACE/Server software installation package cannot reside in a path with a folder name containing space characters
ResolutionTo correct this issue, move the RSA ACE/Server software installation package to a path where folder names do not contain space characters.
Legacy Article IDa22440