000014309 - JVM crash during verification process of upgrade

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000014309
Applies ToRSA Key Manager Server Upgrade
Java HotSpot(TM) 64-Bit Server VM (1.5.0_22-b03 mixed mode)
IssueJVM crash during verification process of upgrade
#
# An unexpected error has been detected by HotSpot Virtual Machine:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00000000082a781f, pid=2140, tid=3216
#
# Java VM: Java HotSpot(TM) 64-Bit Server VM (1.5.0_22-b03 mixed mode)
# Problematic frame:
# V [jvm.dll+0x2a781f]
#
ResolutionA 64 bit JRE on a 64 bit system was used to run the verification process of the migration tool, going from 2.2 to 2.7 SP1. This caused the crash.

Running the verification process in a 32 bit JVM on a 32 bit system, as supported, resolved the issue.
Legacy Article IDa56580

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