000024719 - Error: 'Unable to create token. Authorization server returned 15.' in agent log at log level 'Critical' in RSA ClearTrust Agent 4.5 for Microsoft IIS

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000024719
Applies ToRSA ClearTrust Agent 4.5 for Microsoft IIS
Microsoft Windows 2000 Server SP4
IssueError: "Unable to create token. Authorization server returned 15." in agent log at log level "Critical" in RSA ClearTrust Agent 4.5 for Microsoft IIS
CauseThe webagent.conf file comments state the following regarding what type of messages should be displayed at the warning level:

"Warning:  Less critical error messages are logged. Token decryption failed. Bad token?"
ResolutionThis issue has been resolved in a hot fix for RSA ClearTrust Agent 4.5 for Microsoft IIS. Contact RSA Security Customer Support to obtain hot fix 4.5.0.16, or request the latest fix level (which is cumulative, and contains fixes from previous fix levels). Follow the instructions in the Readme file provided for proper installation.
Legacy Article IDa22158

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