000014335 - ImageService package issue with Weblogic

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000014335
Applies ToAA 6.0.2.1
Weblogic 9.2
IssueImageService package issue with Weblogic
customer reported a problem when deploying image service war file, AdaptiveAuthenticationAdmin_with_image_server.war, the error received:
Caused by: java.lang.NoSuchMethodError:
com.rsa.csd.ws.image.ImageRequest.getImageBitFlag()Z
CauseThere are two jars in this package, ImageService.jar and ImageServiceWrapper.jar. Weblogic was loading these Jars in not the order that AA expected so it was finding the wrong class file first.The issue was with the ImageService.jar and
ImageServiceWrapper.jar have the same package names.
ResolutionThe workaround in 6.0.2.1 is to rename the ImageService.jar -> ImageServiceA.jar and the ImageServiceWrapper.jar to ImageServiceB.jar, then restart the application
This problem is officially fixed in 6.0.21. SP1 P2, customer who has upgraded to SP1 can install the AdaptiveAuthenticationAdmin_with_image_server.war from SP1 then apply patch P2.
Legacy Article IDa44721

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