000014660 - RKM Client on mainframe hangs if RKM Server is not reachable

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000014660
Applies ToRSA Key Manager Client 1.5.2 for Mainframe
Microsoft Internet Information Server (IIS)
IssueRKM Client on mainframe hangs if RKM Server is not reachable
RKM Server not serving keys
IIS has to be restarted to allow key retrieval
CauseThe mainframe RKM Client had a bug where connections between the client and the web server were hanging indefinitely, thus taking up all resources.
ResolutionRestarting IIS closes all stale connections, thus allowing the mainframe Client to reconnect successfully.  The bug has been fixed in RKM Client for Mainframe in a hot fix 1.5.2 V11.  Contact RSA Customer Support to request RKM Client 1.5.2 V11 or later for Mainframe.
Legacy Article IDa47827

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