000018778 - Garbled characters on the ACE/Agent test screen

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000018778
Applies ToRSA ACE/Agent
Microsoft Windows NT 4.0
Microsoft Windows 2000
IssueGarbled characters on the ACE/Agent test screen
Cannot read ACE/Agent test directly screen
Example: Protocol Name: ????W???@<??f
Box that normally shows ACE/Server machine name and IP is garbled, for example: |We)||@|<
CauseCorrupted sdconf.rec file
ResolutionReload the sdconf.rec to the Agent machine.  Make sure if using FTP that binary mode is used.  You will have to close out the Agent and start it again for the new sdconf.rec file to be created.
Legacy Article IDa3314

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