000014717 - RCM API unable to connect to the RCM to get certificate information

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000014717
Applies ToRSA Certificate Manager 6.8
Microsoft Windows Server 2003 SP2
IssueRCM API unable to connect to the RCM to get certificate information

trying to retrieve certificate information from RCM using RCM API. The program runs fine on development RCM but failed to return information when running against our production RCM.


RCM API: XudaLDAPSearchFilter, etc.
Error: XrcXUDAUNABLE


Using API to query RCM over port 636 using SSL
CausePorts used by Keon Certificate Authority API blocked in the firewall
ResolutionMoved program to the production RCM and it worked. Issue was due to firewall blocking port 636 to production RCM.

See solution Whichports must be opened in a firewall forKeon Certificate Authority API to work correctly? for ports to open with firewall.
Legacy Article IDa47016

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