000014780 - Getting: 'Logon page not configured' for CUSTOM Authentication when trying to logon.

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000014780
Applies ToRSA Access Manager Agent 4.7
IssueGetting: 'Logon page not configured' for CUSTOM authentication when trying to logon.

Error in the webagent log file.
2008-10-20 15:43:45 -0600 - [9646/1078819584] - <Critical> - Logon page not configured for: CUSTOM_NETWORX.  CUSTOM_NETWORX was the name of the class entered for custom authentication for the server side custom authentication class

cleartrust.agent.custom_auth=CUSTOM_NETWORX

Cause

There is an error in the documentation that makes one believe the custom pages already defined in the webagent conf file are for this method of custom authentication. 
cleartrust.agent.login_form_location_custom=/cleartrust/ct_logon_custom_<%language%>.html
cleartrust.agent.login_error_user_location_custom=/cleartrust/ct_logon_failed_custom_<%language%>.html
cleartrust.agent.login_error_pw_location_custom=/cleartrust/ct_logon_failed_custom_<%language%>.html

These pages are for wax based custom authentivcation and not server side custom authentication.

Resolution

For Server-Side Custom Authentication you must add the custom pages with a numerical suffix depending on how many server side auth types you have starting with custom1.  If you have two server side custom authentication types for example cleartrust.agent.custom_auth=MyAuth,SampleAuth

Then the following pages would be needed:
cleartrust.agent.login_form_location_custom1=/cleartrust/ct_logon_custom_<%language%>.html
cleartrust.agent.login_error_user_location_custom1=/cleartrust/ct_logon_failed_custom_<%language%>.html
cleartrust.agent.login_error_pw_location_custom1=/cleartrust/ct_logon_failed_custom_<%language%>.html
cleartrust.agent.login_form_location_custom2=/cleartrust/ct_logon_custom_<%language%>.html
cleartrust.agent.login_error_user_location_custom2=/cleartrust/ct_logon_failed_custom_<%language%>.html
cleartrust.agent.login_error_pw_location_custom2=/cleartrust/ct_logon_failed_custom_<%language%>.html

custom1 pages to support MyAuth and custom2 pages to support SampleAuth

Legacy Article IDa42872

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