000018823 - IP Address 1.0.0.0 is populating within enVision

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000018823
Applies ToenVision 3.X
SNMP
1.0.0.0
unknown device
Issue
IP Address 1.0.0.0 is populating within enVision
Resolution

Under Administration - Devices - Manage Monitored Devices, an unknown IP address of 1.0.0.0 is shown.

This IP address is populated when enVision receives SNMP traps it does not recognize. To resolve the issue, correct the configuration of the device sending the traps.

To look at the events causing the issue, create an empty file called udc_traphandler.log in the enVision logs folder (e:\nic\<version>\<site name>\logs), and bounce the NIC trapd service.

Legacy Article IDa36641

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