000015017 - Installation failed with logs saying 'software\Network Intelligence Corporation\enVision => pending'

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000015017
Applies ToenVision 3.7, 4.0
IssueYou wish to complete installation of enVision
Installation failed with logs saying "software\Network Intelligence Corporation\enVision => pending". You see this repeatedly for more than 20 minutes, then it finishes with error "THE ENVISION CONFIGURATION WIZARD HAS FAILED'
Cause

The installation takes longer than expected to complete. This causes the installation to abort. The lsconfigurationwizard detects the state of the installation by checking the registry

HKLM\software\Network Intelligence Corporation\envision

or

HKLM\software\Wow6432NodeNetwork Intelligence Corporation\envision\installation

It will look for the key "Install" and check the value. If it's "pending", then it will continue to wait. If it's "succeeded" then it will progress to the next step. It will checks this state on both the local machine (D-Srv) as well as to rest of the nodes

Problem arise when it's "pending" too long it will cause installation to abort. This result in this status to get corrupted as well

ResolutionTo solve the problem, try to do the following:

1. Wait for all the nodes to complete the installation by checking the above registry key on all the nodes. Make sure they are all in "succeeded"
2. Run lsconfigurationwizard again from the D-Srv.
3. While it runs, it will incorrectly change the registry status on the D-Srv to failed.
4. Manually change it back to "succeeded", then the installation will continue to progress to next steps
Legacy Article IDa50508

Attachments

    Outcomes