000020820 - Forgot the password used to compress and encrypt a file with RSA SureFile

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000020820
Applies ToRSA SureFile 6.0
IssueForgot the password used to compress and encrypt a file with RSA SureFile
Problems opening an RSA SureFile compressed zip file
ResolutionIf you've forgotten your password, try the following:
  1. Try to remember the password
  2. Try passwords that are "close" to what you think it was
  3. Try mixed upper and lower case versions of your password
Unfortunately, if you lose or forget your password, there's not much to be done except to try to remember it. Both PKWARE &  RSA Security have no special means to recover the password or otherwise circumvent the encryption. Therefore, we may not be able to assist in the recovery of an encrypted file.

To prevent this from happening, always keep a written copy of your password in a secure location.
Legacy Article IDa19096

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