000022480 - Remote Administration does not appear in the list of installation options

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000022480
Applies ToMicrosoft Windows
IssueRemote Administration does not appear in the list of installation options
Failing to install Remote Administration
When clicking the setup.exe, you are prompted for your license files. Then a list of ACE components are displayed for installation. Remote Administration is not listed, although a New Primary ACE/Server is.
CauseIf you provide the installation with all four license files (license.rec, server.cer, server.key, sdti.cer), the installation determines you are attempting to install a full ACE/Server component
ResolutionYou are only required to have 2 files on the Remote Admin Host for successful install - server.cer and sdconf.rec. Once only these 2 files are available, the installation will prompt you to install the Remote Admin Component.

NOTE:  Your Remote Administration Client MUST be at the SAME version AND patch level as the server it will administer.
Legacy Article IDa20574

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