000022246 - Failure to install RSA Authentication Agent 6.0 Patch 2

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000022246
Applies Toupdate.exe
RSA Authentication Agent 6.0 for Microsoft Windows
IssueFailure to install RSA Authentication Agent 6.0 Patch 2
RSA Authentication Agent for Microsoft Windows shows the following popup message:

"The feature you are trying to use is on a network resource that is unavailable. Click OK to try again or enter an alternate path to a folder containing the installation package 'RSA ACE/Agent for Windows.msi in the box below. Use source i:\Software\RSA\Authentication\RSA SecurID..."
CauseApplied RSA Authentication Agent 6.0 Patch 2 on machine not running Microsoft Windows Server 2003
ResolutionMicrosoft Windows Server 2003 SP1 must be installed - but machine must not be rebooted - if Domain Authentication is enabled. In other words, if you have RSA Authentication Agent 6.0 installed and configured and you want to add Windows 2003 SP1, install SP1, DO NOT REBOOT, then apply Patch 2. Only then is it safe to reboot.
Legacy Article IDa27668

Attachments

    Outcomes