> PASSMARK_ERROR | Couldn't decrypt/unwrap device token"
Root cause: Indicates we encountered a token encrypted using a key from a different seed.
Seen when: Happens when switch between production and test environments.
Impact: If you see this once or twice, it?s nothing to worry about
Recommended Action: Monitor logs for frequency and trends
> PROTOCOL_ERROR | No value for param PARAM_TOKEN
Root cause: One of the start actions was called without a command token.
Seen when: (1) Coding error on the client side (2) If it was called out of the blue
> ACCESS_BLOCKED | User 'USER_UNDEFINED' from IP address of '220.127.116.11' attempted an unauthorized access to 'EnrollChallengeAction'
Seen when: In most cases this shows a normal user trying to return to a bookmark or hit back button after session has terminated
Risk: A pattern could indicate a fraudulent IP
Impact: Usually nothing to worry about
Recommended Action: Monitor logs for frequency and trends. Call RSA technical support if concerned.
> PROTOCOL_ERROR | Couldn't interpret message - check logs
Cause: Message keys cached in client and server are out of sync
Seen when: Happens when we can?t decrypt the message
> PASSMARK_ERROR | null
Cause: An unhandled exception with empty message was thrown. An unexpected error was encountered or error handling was incorrect
Seen when: Can?t say much!
Recommended Action: Nothing particular
> PASSMARK _ERROR | Command has expired!
Cause: Will happen if PM server got the command message after the expiration date.
Impact: If seldom seen it?s nothing to worry about
Recommended Action: If happening consistently then check if client and server clocks are synchronized
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