000018880 - Files protected by RSA ACE/Agent for Web do not download using Microsoft Internet Explorer web browser

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000018880
Applies ToRSA ACE/Agent for Web
RSA ACE/Agent 1.1 for Netscape
iPlanet 4.1 Web Server
UNIX
NoCacheClient
Prevent caching of protected pages on clients
IssueFiles protected by RSA ACE/Agent for Web do not download using Microsoft Internet Explorer web browser
Using Microsoft Internet Explorer to download RSA ACE/Agent for Web protected files fails
The same RSA ACE/Agent for Web protected files will download using Netscape
CauseIf "Prevent caching of protected pages on clients" is enabled, then a No Cache header is added to each file/page that is protected using RSA ACE/Agent for Web. Internet Explorer honors this header and does not allow the file/page to be cached.
ResolutionBy going into the web admin pages the "Prevent caching of protected pages on clients" can be turned off by unchecking the box.

Or the plugins//aceagent/aceagent.cfg file can be modified in the following manner:
Find the line "NoCacheClient=1" and change the "1" to a "0".  This disables the No Page Caching.

NOTE: You must stop and start the Netscape server in order for the change to take effect.
Legacy Article IDa4020

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