000021621 - Failure when accessing ClearTrust-protected resource using FQDN rather than IP address

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021621
Applies ToMicrosoft Windows Server 2003
RSA ClearTrust 5.5.2
Microsoft Internet Information Server (IIS) 6.0
RSA ClearTrust Agent 4.6 for Microsoft Internet Information Services (IIS)
IssueFailure when accessing ClearTrust-protected resource using FQDN rather than IP address
When authenticating to ClearTrust-protected resource, the URL entered utilizes the server's IP address rather than the fully-qualified domain name, and there is no redirection to the protected resource
CauseRSA ClearTrust uses HTTP cookies to store the logon and URL redirection information. ClearTrust restricts the creation of cookies to the domain specified in the webagent.conf file setting cleartrust.agent.cookie_domain.
ResolutionTo correct this issue, ensure that the cleartrust.agent.cookie_domain matches the domain that users will use to access the ClearTrust-protected Web server.

See http://wp.netscape.com/newsref/std/cookie_spec.html in the ?domain=DOMAIN_NAME? section for more information on cookie domain name configuration.
Legacy Article IDa23947

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