000022494 - Export Tokens by User in RSA ACE/Server 5.2 does not keep association between token and user

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000022494
Applies ToRSA ACE/Server 5.2
IssueExport Tokens by User in RSA ACE/Server 5.2 does not keep association between token and user
Importing users from a .DMP file loads the user and token that belong to the user, but the token is not assigned to the user
CauseThe reference to the user in the token record does not point to the user record
ResolutionThis issue has been corrected in a hot fix to RSA ACE/Server 5.2. Contact RSA Security Customer Support to obtain the hot fix for tst00039154, then apply the hot fix to the server where the export operation is performed. The records will need to be re-exported after the hot fix is applied.

NOTE: This fix is also included in RSA ACE/Server 5.2 Patch 1 available from RSA SecurCare Online.
Legacy Article IDa20647

Attachments

    Outcomes