000021569 - Getting '!> null' in Web browser after new install of RSA SecurID Web Express

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021569
Applies ToRSA SecurID Web Express 1.2
Microsoft Windows Server 2003
Using MS Access Database
IssueGetting "!> null" in Web browser after new install of RSA SecurID Web Express
RSAArchive.mdb and RSATransaction.mdb are not read-only. Permissions on both files are set to 'Everyone'.
The JRun 'default-out.log' shows the following:

12:52:31  web-2 Failed to init connection pool: General error
12:52:31  web-2 General error
12:52:31  web-2 WburDbService.WburService: Failed to connect to db: General error
12:52:41  web-0 Failed to init connection pool: General error
12:52:41  web-0 General error
12:52:41  web-0 WburDbService.WburService: Failed to connect to db: General error
CauseThe driver for the Database in the ODBC 'System' tab was set to "Driver do Microsoft Access (*.mdb)"
ResolutionTo correct this issue, check the ODBC System Data Sources 'Name' and 'Driver'. Under 'System DSN' tab, the "Name" and "Driver" should be as follows:

     Name                                           Driver
RSAWE_Archive_Database           Microsoft Access Driver (*.mdb)
RSAWE_Transaction_Database     Microsoft Access Driver (*.mdb)   
Legacy Article IDa23760

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