000025453 - RSA SecurID 64-bit Software Tokens do not install or import into RSA SecurID Toolbar

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000025453
Applies ToRSA SecurID Toolbar Token
RSA SecurID Software Token
IssueRSA SecurID 64-bit Software Tokens do not install or import into RSA SecurID Toolbar
Nothing happens after performing Options > Token > Install Token File > and selecting 64-bit based .sdtid file. No error is issued.
ResolutionRSA SecurID Toolbar requires 128-bit AES tokens, and is not compatible with 64-bit tokens.
Legacy Article IDa31044

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