| Article Number | 000025506 |
| Applies To | RSA ACE/Server Quick Admin |
| Issue | No match is found when attempting to list token by serial number for unassigned token in RSA ACE/Server 5.1.1 |
| Cause | Quick Admin's design intent is that of a help desk tool; it was not intended to have full administrative functionality. In troubleshooting normal user issues, the token would be assigned. |
| Resolution | There has been a design change in RSA ACE/Server 5.2 that enables Quick Admin to list token information by token serial number for unassigned tokens. There is no plan to retrofit this design change at this time. |
| Legacy Article ID | a20694 |
on Jun 16, 2016