000025506 - No match is found when attempting to list token by serial number for unassigned token in RSA ACE/Server 5.1.1

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000025506
Applies ToRSA ACE/Server Quick Admin
IssueNo match is found when attempting to list token by serial number for unassigned token in RSA ACE/Server 5.1.1
CauseQuick Admin's design intent is that of a help desk tool; it was not intended to have full administrative functionality. In troubleshooting normal user issues, the token would be assigned.
ResolutionThere has been a design change in RSA ACE/Server 5.2 that enables Quick Admin to list token information by token serial number for unassigned tokens. There is no plan to retrofit this design change at this time.
Legacy Article IDa20694

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