000025529 - Missing sdconf.rec file causes SecurID to fail on Raptor Firewall

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000025529
Applies ToRSA ACE/Server
Symantec Raptor Firewall
IssueUser receives "Access denied"
Error: "The authentication scheme 'ace' is not found or cannot be started" in Raptor log
No sdconf.rec file exists in the Raptor Firewall's configuration directory:
        Raptor Firewall for NT:
                prior to v6.0:        \Raptor\Eagle\Sg\sdconf.rec
                v6.0 and later:        \Raptor\Firewall\Sg\sdconf.rec
        Raptor Firewall for Solaris:
                All versions:        /usr/adm/sg/sdconf.rec
        Raptor Firewall for HPUX:
                v4.0:                /etc/opt/raptor/sdconf.rec
Causesdconf.rec file was not on the firewall
ResolutionObtain a copy of the sdconf.rec file from the ACE/Server and copy it to the appropriate directory on the Raptor Firewall. For more information see Raptor Firewall Implementation Guides
Legacy Article ID1.0.465969.2189930