000024232 - Getting 'Unexpected JavaScript errors' on RM's administrative interface after synchronizing jurisdiction

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000024232
Applies ToRSA Registration Manager 6.6
Microsoft Internet Explorer 6.x
IssueGetting "Unexpected JavaScript errors" on RM's administrative interface after synchronizing jurisdiction
The following errors pop up on Microsoft Internet Explorer when accessing the RSA Registration Manager administrative interface:

Microsoft Internet Explorer
An unexpected JavaScript error (Syntax error) has occurred on line 250 of https://<hostname>:<admin-port>/ra/get-ca-list.xuda?reload=0-70404866. Please contact technical support if the problem persists.
<OK>


Microsoft Internet Explorer
An unexpected JavaScript error ('profileList' is undefined) has occurred on line 5232 of https://<hostname>:<admin-port>/ra/get-ca-list.xuda?reload=0-70404866. Please contact technical support if the problem persists.
<OK>
Many of the RSA Registration Manager administrative tasks can not be carried out on the admin interface as additional JavaScript errors show up
CauseDuring the synchronization process, the RSA Registration Manager incorrectly saved '{' and '}' characters used in the extension profile objects as '<' and '>'.  These invalid characters in the profiles result in JavaScript errors when the RSA Registration Manager administrative interface session is initialized.
ResolutionApply Build 308, or a more recent Build, on the RSA Registration Manager installation.  Go to the administrative interface (ignore the JavaScript errors), synchronize jurisdiction from the System Configuration workbench.  The extension profile objects will be correctly synchronized and the JavaScript errors will not show up any more.
WorkaroundApplied Build 307 on RSA Registration Manager
Synchronized jurisdiction from the RSA Registration Manager's System Configuration workbench
Legacy Article IDa37002

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