on Jun 16, 2016Article Content
| Article Number | 000025559 |
| Applies To | RSA ACE/Server 5.1 (no longer supported as of 7-14-2006) RSA ACE/Server 5.2 Cisco VPN 3000 Concentrator |
| Issue | New PIN Mode and Next Token Mode fail on Cisco VPN 3000 Concentrator with RSA ACE/Server Error: "New PIN Deferred" Error: "Access Denied, Syntax Error" Error: "No response from SDI Server" in Cisco Logs |
| Cause | Problem can be caused by an insufficient timeout within Cisco Firmware version does not support New PIN Mode |
| Resolution | To correct this issue, update the Cisco Firmware to latest revision available at Cisco Software Center. Also, review this RSA Implementation Guide for the Firmware Version we used for Certification. For example: IOS Version vpn3005-4.0.2-k9.bin had been found to require a minimum upgrade to vpn3005-4.0.5.A-k9.bin to work with New PIN and Next Token Mode |
| Legacy Article ID | a22662 |