000025389 - JSP pages not working in IIS & WebSphere if RSA ClearTrust Agent 4.7 for Microsoft Internet Information Services (IIS) is installed

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000025389
Applies ToRSA ClearTrust Agent 4.7 for Microsoft IIS
Microsoft Windows
Microsoft Internet Information Server (IIS)
IBM WebSphere 4.0
IssueJSP pages not working in IIS & WebSphere if RSA ClearTrust Agent 4.7 for Microsoft Internet Information Services (IIS) is installed
ResolutionTo correct this issue, contact RSA Security Customer Support to request hot fix CT4.7.0.11.zip. To install the hot fix, perform the following steps:

1. Shut down IIS web server

2. Back up the existing <\IIS Plugin Path\lib\ct_iisX0_agent.dll and \IIS Plugin Path\lib\ct_iisX0_agent.lib> (where "X" stands for the IIS version number)

3. Copy the new "ct_iisX0_agent.dll" and "ct_iisX0_agent.lib" to <\IIS Plugin Path\lib> directory

4. Restart IIS web server
Legacy Article IDa11718

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