000025570 - RSA SecurID Pool setting in RSA Authentication Agent 5.3 for Web overrides cookie session

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000025570
Applies ToRSA Authentication Agent 5.3 for Web
Microsoft Windows Server 2003
IssueRSA SecurID Pool setting in RSA Authentication Agent 5.3 for Web overrides cookie session
The cookie idle timeout ("Cookies Expire If Not Used Within the Specified Time") setting is set to 60 minutes

The "Cookie Always Expire After the Specified Time" setting is set to 80 minutes


Cookie still expires after 20 minutes
Cause
For Microsoft Internet Information Services (IIS) 6.0, there is a setting in the "RSA SecurID Pool" area (Performance tab --> Idle Timeout --> "Shut down worker processes after being idle for:" (time in minutes) that is set to 20 minutes by default
Resolution
To correct this issue, perform the following steps:

1. Go to
 Application Pools --> RSA SecurID Pool --> Properties --> Performance tab
2. Under Idle Timeout, set the value "Shut down worker processes after being idle for:" to the desired value
Legacy Article IDa22446

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