000025608 - RSA ClearTrust Entitlements Manager (Admin GUI) throws java exception

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000025608
Applies ToApache Tomcat 4.1
Microsoft Windows 2000 SP4
RSA ClearTrust 5.5.3 Entitlements Manager (Admin GUI)
IssueRSA ClearTrust Entitlements Manager (Admin GUI) throws java exception
After starting up RSA ClearTrust server components, a user attempts to log in to ClearTrust Entitlements Manager (Admin GUI) and the following error appears in web browser:

HTTP Status 500 -

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

org.apache.jasper.JasperException: Unable to compile class for JSP
 An error occurred at line: -1 in the jsp file: null
 Generated servlet error:
    [javac] Compiling 1 source file
         at org.apache.jasper.compiler.DefaultErrorHandler.javacError(DefaultErrorHandler.java:130)
        at org.apache.jasper.compiler.ErrorDispatcher.javacError(ErrorDispatcher.java:293)
        at org.apache.jasper.compiler.Compiler.generateClass(Compiler.java:353)
        at org.apache.jasper.compiler.Compiler.compile(Compiler.java:370)
        at org.apache.jasper.JspCompilationContext.compile(JspCompilationContext.java:473)
        at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:190)
        at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:295)
        at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:241)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:247)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:256)
        at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
        at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
        at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
        at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
        at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
        at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
        at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2422)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:180)
        at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
        at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:171)
        at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:163)
        at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
        at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
        at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:174)
        at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
        at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
        at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
        at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:199)
        at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:828)
        at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:700)
        at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:584)
        at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)
        at java.lang.Thread.run(Unknown Source)
CauseThe Tomcat application server installation is in a corrupted state
ResolutionTo correct this issue, reinstall the Tomcat application server software and redeploy the admingui.war file.
Legacy Article IDa26797

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