000025576 - How to disable RSA ACE/Agent web browser plugins so users only see the username and passcode prompt

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000025576
Applies ToRSA ACE/Agent Browser Plugin
RSA ACE/Agent 5.0
RSA ACE/Agent 4.x
RSA ACE/Agent for Web
IssueHow to disable RSA ACE/Agent web browser plugins so users only see the username and passcode prompt
Admin wants all users to see the same interface for login
CauseBy default when installing ACE/Agent Browser Plug-ins are installed this will change the function of the Passcode request from the IIS server to cause your browser to bring up the ACE/Agent Browser Plug-ins. You may still use hard tokens by selecting SecurID Card from the dropdown instead of the default SoftID Card.       
ResolutionTo remove this functionality
1. Go to the Control Panel >> Select Add / Remove Programs
2. Find & select RSA ACE/Agent Browser Plugins.
3. Click Change/Remove button >> Click Yes.
This will uninstall the ACE/Agent Browser Plugins so users will only see a username and passcode prompt.
Legacy Article IDa7320

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