000025734 - Internal Server Error when issuing a certificate with a large e-mail message from the view-request page.

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000025734
Applies ToSentry CA 3.6 and earlier
Keon Certificate Authority
TechNote 0194
IssueInternal Server Error when issuing a certificate with a large e-mail message from the view-request page.
When adding a large e-mail message (over 10K for the combined e-mail headers and message) to the "View/Certify Pending Certificate Request" page, the following errors will occur after pressing the "Issue Certificate" button:
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- Internal Server Error (or Server Error)
- The server encountered an internal error or misconfiguration and was unable to complete your request.
- Please contact the server administrator, [no address given] and inform them of the time the error occurred, and anything you might have done that may have caused the error.
- Additionally, an error of type 500 was encountered while trying to use an ErrorDocument to handle the request.
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When this error occurs, the e-mail message is not sent out, however, the certificate is issued.  
ResolutionThe two potential workarounds for this are either:
1. Use a smaller e-mail message, or
2. Hard code the large e-mail message in the e-mail body in x-email-notice.xuda (in \Xcert\SentryCA\WebServer\x-templates) if the large e-mail message is always the same.

This issue is fixed in Sentry CA 3.7.  The combined e-mail headers and message  buffer may be up to 64K in Sentry CA 3.7.
Legacy Article IDa3723

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