000023493 - SecurId- Seg fault causes core file for aceserver_be process

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000023493
Applies ToRSA Authentication Manager 6.1 [300]
Solaris 2.9
Sun Solaris 10
Hotfix ID46434
IssueSecurId- Seg fault causes core file for aceserver_be process
Authentication Manager is starting to slow down due to the  lack of back end processes. This has been seen to come from the Radius devices that are no longer capable of performing Radius new pin functions. Patch 2 will contain the resulting fix if not hotfix is applied.
CauseWhen a new pin request is never acknowledged it can send an empty request to the back end causing a core.
Resolution

Original Hotfix ID46434 has been deprecated by RSA Authentication Manager 6.1 Patch 2 available on SecurCareOnline here

The Radius.ini file needs to have an additional line added.

In the Configuration area:

Example:

[Configuration]
;LogLevel                   = 0
;TraceLevel                 = 0
DisablePromptAttribute     = 1

 

Legacy Article IDa34194

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