000024921 - RSA Cleartrust Web agent  4.5  crashes IIS 5.0 server with External PCI SCAN

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000024921
Applies ToClearTrust Agent 4.5
Win 2000 Server SP4
Microsoft Internet Information Services (IIS) 5.0
IssueRSA Cleartrust Web agent  4.5  crashes IIS 5.0 server with External PCI SCAN

Two virtual hosts in this environment, whichever virtual host is defined first in the conf file causes the PCI scan to fail.

Resolution

Added a virtual block that will cover all other sites or site requests in the webagent.conf

<VirtualHost name=* address=* port=*>

cleartrust.agent.enabled=False

</VirtualHost>

NotesPCI SCAN - PCI Data Security Standard for level 1, 2 and 3 merchants and service providers requires quarterly network security scanning of your entire website perimeter
Legacy Article IDa31824

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