000024532 - Implement LDAP replication between Active Directory Server and ClearTrust

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000024532
Applies ToMicrosoft Active Directory Service
RSA ClearTrust 4.6.1.1
RSA ClearTrust LDAP Replication Agent
IssueImplement LDAP replication between Active Directory Server and ClearTrust
Users are not being replicated into the Entitlements Database
Communication test to both Active Directory server and API Server are successful
LDAP log file shows "No such row was found" message for each user
CauseThe dirsync_object_guid property was either misdefined or not defined as a User Property
ResolutionUsing either the Web GUI Administrator or the JAVA Entitlements Manager, add a value to the User Properties tab:

dirsync_object_guid  of "type" STRING

Users will now begin replicating successfully.
Legacy Article IDa6914

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