000025084 - RSA ACE/Server 5.1 patch 1 fails to install

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000025084
Applies ToRSA ACE/Server 5.1 (no longer supported as of 7-14-2006)
Microsoft Windows 2000
IssueRSA ACE/Server 5.1 patch 1 fails to install
Error: "General file transfer error. Please check your target location and try again. Error Number:-3 FileName:c:\ace\prog\sdloadsrv.exe" during patch installation
CauseSystem where patch is being installed is a member of a domain and has Windows 2000 policies in place
A group server security policy has been set to disallow 8.3 file names
ResolutionTo correct this issue, set the registry setting HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\FileSystem\NtfsDisable8dot3NameCreation to 0 (this registry value disables 8.3 file name creation when true). Please contact RSA Security Customer Support if you get different symptoms to that described above.
Legacy Article IDa19410