000024549 - sdeap.dll causes Microsoft Internet Authentication Service (IAS) to crash in RSA ACE/Agent 5.5 for Microsoft Windows

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000024549
Applies ToRSA ACE/Agent 5.5 for Windows
Microsoft Windows Server 2003
Microsoft Windows 2000
Microsoft Internet Authentication Service (IAS)
Routing and Remote Access Service (RRAS)
Issuesdeap.dll causes Microsoft Internet Authentication Service (IAS) to crash in RSA ACE/Agent 5.5 for Microsoft Windows
Microsoft Internet Authentication Service (IAS) along with other applications associated with a particular svchost process goes down
On RAS servers, user authentication fails, and RRAS services do not respond to the authentication requests
ResolutionThis issue is resolved in a hot fix for RSA ACE/Agent 5.5 for Microsoft Windows. Contact RSA Security Customer Support to obtain hot fix tst00037565.

NOTE: This hot fix also resolves issues related Microsoft Internet Authentication Service (IAS) and Routing and Remote Access Service (RRAS).

If you still have problems, enable tracing on Extensible Authentication Protocol (EAP) authentication for troubleshooting purposes. For more information, see the solution regarding How to enable tracing on Extensible Authentication Protocol (EAP) authentication on RAS servers using RSA SecurID.
Legacy Article IDa21348

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